FAQ | Dearing & Muse

QUESTIONS

How do I open a trade account?

To open a trade account, send a copy of your Alabama State Tax Certificate to orders@dearingmuse.com. You are welcome to complete our new client form either online or when you visit our showroom.

Do I need an appointment?

We are a design showroom that serves the trade community. There is no appointment needed! You can find the hours of operation on the Contact page of our website. We will post holiday hours and updates on our Instagram, so feel free to follow along there @dearingandmuse.

Can I bring my client to the showroom?

We would love for you to bring your client with you to the showroom. If your client needs to come in without you, please call ahead of time to schedule an appointment. Our phone number is (205) 202-3793.

Do you have samples I can take to show my client?

Yes, we offer a wide range of samples from most of our vendors that you can check out. If we do not have a sample available in the showroom, we are happy to order one for you!

Who do I contact to get pricing and stock information?

You can send all pricing and order inquiries to orders@dearingmuse.com.

What forms of payment do you take?

We accept Visa, Mastercard, and American Express. When placing an order, we do require payment at the time of purchase. We do not charge a credit card fee.

Do you offer custom furniture?

Yes! We are proud to offer a wide range of custom furniture options tailored to your space. We currently carry Fabricut, Wesley Hall, and Hallman furniture. Call or email us with order or spec questions. If you are looking for something completely custom, reach out to us at orders@dearingmuse.com.

What is your return policy?

Due to the nature of our ordering process, all sales are final at the time of purchase. Unfortunately, we cannot offer refunds or exchanges. If you have any questions, feel free to call or email us.

How do I place an order?

To place an order, please email orders@dearingmuse.com. Ordering through our showroom allows us to coordinate with vendors on your behalf and assist with any issues or claims along the way.

How we work with designers

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